Returns & Exchanges
At Rooh Collective, we want you to cherish every piece you purchase; if your selection isn't quite right, we accept returns on full-priced items within 14 days of delivery. All items must be returned in their original, unworn condition with all garment tags attached to ensure a smooth refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags remain intact to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal location or courier point.
Quality Check & Refund
Once our studio receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing