Frequently Asked Questions
Everything you need to know about our conscious fashion and shipping.
Where does Rooh Collective ship?
We offer worldwide shipping. Delivery times vary by location, but domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days.
What is your return policy?
We accept returns on unworn items with original tags within 30 days of delivery. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I know my size?
Each product page features a detailed size guide. As we focus on sustainable tailoring, our fits may vary; we recommend measuring yourself and comparing it to our charts for the perfect fit.
Are your garments ethically made?
Yes, ethical production is at our core. We partner with small-scale artisans and fair-trade certified factories to ensure every piece is made under safe conditions with fair living wages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay.
How should I care for my Rooh Collective pieces?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry in the shade to prevent fading.